Step 1 - Download and install the free OpenSource program WinSCP from https://winscp.net/.
Step 2 - Obtain your service username and IP address, if you do not know how to do this please see this article.
Step 3 - Run WinSCP and enter your service details and your service password which was emailed to you when your account was created.
Note: You must change the port from '22' to '2093'.
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Step 4 - Click Login.
Step 5 - If this is your first time accessing your server you will need to click 'Yes' on the warning that will be displayed.
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Step 6 - If your details were correct you will now be connected.
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